Patients wanting to change their dispensary will now be able to do that themselves online for both the MCPP and OAPP programs. Requests are no longer to be sent to IDPH. Following are the procedures for both programs:
Opioid Alternative Pilot Program
Patients registered in OAPP can now sign in with their User Name and Password. The current dispensary is listed in the “Patient Information” on the Patient Registration page. They would need to simply click on the arrow in the dropdown box to see an alphabetical list of all dispensaries. Once one is selected, they will scroll down to the very bottom and click on the “Save” button.
Medical Cannabis Patient Program
Those who have an account in the system will log in with their User Name and Password. “Online Services” will be in the upper right corner and once opened, “Change Dispensary” should be selected under “Activities”, then “Start”. The current dispensary will be displayed with an alphabetical list of all dispensaries below that to select for the change. Anyone with provisional access will need to print another letter showing the new dispensary.
Patients who have never set up an online registration will need to do that in order to have a contact with a User Name and Password in the system. Once that is done, a dispensary change can be submitted as above.
An additional benefit to this process is that patients will now be registered at their new dispensary within an hour* of the change instead of the previous 24-hour wait time.
Please note that as of January 6, 2020, IDPH will no longer accept paper or email requests for dispensary changes. It must be done online.
*This change is not instantaneous, please call your dispensary before your visit to confirm the change.